Last week, on Wednesday afternoon, my Dell Inspiron E1505 developed a blue line on the LCD panel. It was one pixel in width and spanned the entire height of the display just left of center. Man was I ever annoyed! I immediately submitted a support request to Dell, not really expecting much.
My impression of Dell is very much improved from what it was. I was never really one to speak ill of Dell (I think the Inspiron is a great notebook computer), but neither has Dell really struck me as a great company. I’m not the type to buy a desktop or server computer from Dell, but the notebooks are a pretty good deal, particularly with the employee discount through Qualcomm. Well, apparently, I have an on-site service agreement with Dell and today a tech came out to replace the LCD panel. It would have been done on Friday, but we had some scheduling problems.
Really, I’m impressed. A support representative (likely in India) contacted me almost immediately to help me isolate the problem. I knew it was the LCD panel, but I went with it. By Wednesday night, I was informed that a replacement part was on its way to a tech to be replaced on-site.
I find Dell’s support even better than AppleCare. First of all, I don’t have to deal with the pretentious “geniuses” at the Apple Store’s Genius Bar; second, I don’t have to ship my computer anywhere to have it serviced. Congratulations Dell, I may even be a repeat customer.
Okay, enough cheerleading.