One of the tracks at OSCON this year is people. Everyone thinks that Open Source is about programming, but it’s really about people. People who write Open Source.
Apparently, this the people track is very popular with everyone. This session, People Hacks, is standing room only. Unfortunately, Adam Keys’ slides weren’t able to display on the screen. I think his talk stood on its own. In fact, I wish more talks lacked slides. For most people, they’re a crutch.
People Hacks is about advocacy, moving minds, and organizing teams. It’s a fact of life that no man is an island. We have to work with people, and they won’t always be our friends. Sometimes we want to hit them. Sometimes we talk past them. But we do need to work with them. And we can’t always hit them.
Most of us program because we like logic. We like dealing with machines that are predictable and rational. But we have to deal with people. People who are not always predictable and not always rational.
“There is no man page for humans.”
Truer words were never spoken.
People who are in a good mood are easy to work with. People who are sad or in a down state are difficult to work with (think emo kids—the new blonde jokes!). Get someone to smile. Humor is infectuous. Once people are laughing along with you, they’re easy to bring over to your side. Conversely, negative feelings spread like wildfire. Avoid negativity.
“The ABBA Method.” ABBA is like negativity. A little goes a really long way. When down, go listen to ABBA. How… odd.
Everyone loves a critic (Fox News?), but no one really enjoys criticism. It never goes over well. People take it poorly, they go on the defensive. When people are criticized, they withdraw from the conversation, and no one can move forward. Throw a compliment in. “Kiss their ass before handing it to them.”
Open Source has a love/hate relationship with jerks. We don’t tolerate them at all when they troll forums. However, if they’re a strong personality on an Open Source project, we’ll put up with them. A lot.
Sometimes you’re the jerk. We can all be jerks at times. If you can’t avoid it, at least recognize it and apologize for it.
After a while, the talk turned into a list of patterns of behavior found in people with ways to disarm them. The slides would have helped here, as it’s getting a bit more difficult to follow along.
He highly recommends reading How to Win Friends and Influence People.
And now it’s time for lunch, and I’m hungry, so I’m done.