My second mid-afternoon session is Hacking Wetware for Fun and Profit with Paul Fenwick. Andy Lester introduced Paul, and basically said he was awesome and couldn’t figure out how it is he’s never been in this country to speak before.

Paul’s preferred title for this talk is Human Interfaces for Geeks. Most geeks think of things like keyboards, mice, and monitors when it comes to interfaces. But that’s not what this is about. Those are human-computer interfaces. We’re here to talk about human interfaces. Things like aural or visual communication.

Geeks can be quite awkward when it comes to interfacing with other people.

There are normal people out there who do make sense to geeks do make a lot of sense to geeks, Sims. They have wants, fears, and needs. These are easy to see, because they have status bars. Unfortunately, real people don’t have status bars.

One thing learned from the sims, if you want something done, ask a happy person to do it. They will be far more willing to do it and will end up being far more helpful. How do you make people happy? Coffee and chocolate will go a long way towards making people happy and giving a higher priority to your requests.

Even without this kind of base bribery, we can make people happy. By matching one of their goals to one of our needs. Humans, when they’re instantiated, have a set of default goals, and no one ever changes these. One of the best goals for this is a feeling of importance. How can you make someone feel important? Talk about them.

It’s easy to talk about someone. Practice active listening. Essentially, be an Eliza bot. Listen to what someone is saying, then repeat it back to them in the form of a question. If they’ve been on vacation, ask them about it. If they’ve accomplished something, ask them about it. This makes people very happy.

Another way to make someone happy is to make them feel important in front of their peers. If someone submits a patch, recognize that in front of the community. I did this once (because I’ve only ever received one patch for my one and only CPAN module). Someone from Australia submitted a patch and I put his name in the Changes file. I know I feel amazingly good when I’ve done a good job, so I do my best to point out when people have done a good job.

People, particularly in the United States, tend to look at situations in an adversarial way. When someone wants something and someone else is standing in their way, he will want to force his way past. This is rarely an effective method. Instead, those standing in the way are people, too. The best method is to take action to make that other person feel good about themselves. When they are happy and feel good about themselves, they are far more likely to go out of their way to help.

This was a good talk. Geeks rarely read books aimed at management types. A lot of these books place a lot emphasis on the concept of win-win and interpersonal communication. It’s nice to see a geek taking these lessons and putting them into terms other geeks can understand. We definitely need more geeks with people skills.

[tags]oscon, oscon08, oscon2008, people[/tags]